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12 Job Openings at First Bank

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Job Description
JOB OBJECTIVE(S)

▪ To ensure overall handling of customers with regards to customer care, E-business products,

account opening and maintenance to account holders, and customers (both existing and

prospective) of the bank while ensuring timely/exceptional service delivery and customer

delight.

DUTIES & RESPONSIBILITIES

▪ Handling of account maintenance activities; freezing/unfreezing of account, placing lien,

reactivation of dormant accounts.

▪ Initiate the set-up of standing order.

▪ Ensure prompt handling of customers’ enquiries and complaints.

▪ Responsible for the Issuance and maintenance of all card products to eligible customers.

▪ Ensure timely resolution of customers’ issues and promptly consult the Head, Non-Financial

Transactions for issues unable to handle or resolve.

▪ Initiate and set up of Alert, Online and Mobile Banking services.

▪ Initiate linking / hot listing and blocking / unblocking of debit cards.

▪ Ensure prompt account opening and closing; opening of all accounts and Domiciliary

Accounts.

▪ Ensures proper modification of customer account information on request.

▪ Initiate probate in accordance with customer mandate and relevant law.

▪ Prompt verification and upload of scanned documents on IBPS and ensure timely capturing

of cheque confirmation details.

▪ Initiate requests on Template Generator for Confirmation Letters and Letters of reference.

▪ Ensure timely rendering of reports and issuance of adhoc statement of account.

▪ Responsible for stopping of payments.

▪ Perform all other duties as assigned by the Head, Branch Services.

JOB REQUIREMENTS

Education

▪ Minimum Education: First Degree in any discipline

Experience

Minimum of 2 years relevant branch operations experience as a core staff.

Usage of Banking Applications (Proficiency with using Finacle FFR will be an added advantage)

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